Subscription & Cancellation Policy
Subscription Overview
Find My Merc is available as a monthly ($5/month) or weekly ($1.50/week) subscription. Access to the app is granted immediately upon subscribing and remains active as long as your subscription is in good standing.
How to Cancel Your Subscription
You can cancel at any time in a few steps:
- Log in to your account at findmymerc.com/account.
- Go to Manage Subscriptions.
- Select your Find My Merc subscription.
- Tap Cancel subscription and confirm.
You will receive a confirmation once cancellation is processed. Your access remains active until the end of your current billing period, after which it will be suspended. No partial-period refunds are issued.
Understanding Your Subscription Status
There are four distinct states your subscription can be in:
- Active: Your subscription is current, payment is up to date, and you have full app access.
- Cancelled: You have cancelled your subscription. Access continues through the end of the paid billing period, then stops. Your subscription contract is ended.
- Paused (payment method removed): You removed your payment method. Your subscription remains intact but app access is suspended immediately. Re-adding a valid payment method restores access automatically.
- Paused (failed payment): A scheduled charge could not be processed. App access is suspended until a valid payment method is on file and the charge succeeds.
Refunds
All sales are final. We do not offer refunds for partial billing periods. If you believe you were charged in error, please contact us at findmymerc.com.
Questions?
For support, visit findmymerc.com.